Director of Operations-Call Center
Anserve Inc.
Anserve Inc.
Butler, NJ Butler, NJ Full-time Full-time $110,000 - $130,000 a year $110,000 - $130,000 a year 6 days ago 6 days ago 6 days ago Director of Operations - Job description The Call Center Director of Operations is responsible for the strategic planning and execution of all call center operations which includes the operations team and the underlying technology.
This includes the responsibility for ensuring and improving the performance and profitability of operations department through the provision of effective methods and strategies.
This position will report to the President of Anserve and its Advisory board.
Duties/
Responsibilities:
Gain a deep understanding of the customer experience and drive continuous improvement initiatives.
Develop and implement strategic plans to enhance productivity, quality, and customer-service standards.
Oversee daily operations of the call center, ensuring efficiency and effectiveness.
Establish performance goals, metrics, and monitor call center staff's performance.
Manage resources effectively and efficiently to meet the needs of customers and the business.
Collaborate with other departments to ensure seamless business execution, reinforce positive morale, and uphold company values.
Ensure compliance with regulations and policies in all interactions and operations.
Implement workforce management strategies, including forecasting, scheduling, and real-time queue management.
Conduct regular reviews of the business plan and strategy to ensure alignment with business objectives.
Develop and mentor staff through onboarding, open communication, training and development opportunities, and performance management processes.
Required Skills/Abilities:
Strategic mindset with strong decision-making capabilities Excellent understanding of management methods and data analysis techniques.
Working knowledge of existing call center platforms and ability to strategically explore new technologies in a constantly changing environment Outstanding communication and interpersonal skills.
Excellent organizational and leadership skills with a problem-solving ability.
Education/
Experience:
Bachelor's degree in business administration, Management, or related field.
Proven experience as a call center manager or similar position.
Company Overview:
We are a leading customer service organization with a reputation for delivering exceptional customer experiences.
We are seeking a Call Center Director of Operations with a strategic mindset to lead our team.
What We Offer:
We offer a competitive salary package, an inclusive work environment, and many opportunities for personal and professional development.
Please note that only those applicants selected for interviews will be contacted.
We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability status.
This role requires the Director of Operations to work from our office 3 days a week in Butler, New Jersey.
The role also requires the Director of Operation to be available occasionally for night shifts as needed.
The call center operates in a 24/7 environment.
Job Type:
Full-time Pay:
$110,000.
00 - $130,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
Hybrid remote in Butler, NJ 07405.
Estimated Salary: $20 to $28 per hour based on qualifications.
Anserve Inc.
Butler, NJ Butler, NJ Full-time Full-time $110,000 - $130,000 a year $110,000 - $130,000 a year 6 days ago 6 days ago 6 days ago Director of Operations - Job description The Call Center Director of Operations is responsible for the strategic planning and execution of all call center operations which includes the operations team and the underlying technology.
This includes the responsibility for ensuring and improving the performance and profitability of operations department through the provision of effective methods and strategies.
This position will report to the President of Anserve and its Advisory board.
Duties/
Responsibilities:
Gain a deep understanding of the customer experience and drive continuous improvement initiatives.
Develop and implement strategic plans to enhance productivity, quality, and customer-service standards.
Oversee daily operations of the call center, ensuring efficiency and effectiveness.
Establish performance goals, metrics, and monitor call center staff's performance.
Manage resources effectively and efficiently to meet the needs of customers and the business.
Collaborate with other departments to ensure seamless business execution, reinforce positive morale, and uphold company values.
Ensure compliance with regulations and policies in all interactions and operations.
Implement workforce management strategies, including forecasting, scheduling, and real-time queue management.
Conduct regular reviews of the business plan and strategy to ensure alignment with business objectives.
Develop and mentor staff through onboarding, open communication, training and development opportunities, and performance management processes.
Required Skills/Abilities:
Strategic mindset with strong decision-making capabilities Excellent understanding of management methods and data analysis techniques.
Working knowledge of existing call center platforms and ability to strategically explore new technologies in a constantly changing environment Outstanding communication and interpersonal skills.
Excellent organizational and leadership skills with a problem-solving ability.
Education/
Experience:
Bachelor's degree in business administration, Management, or related field.
Proven experience as a call center manager or similar position.
Company Overview:
We are a leading customer service organization with a reputation for delivering exceptional customer experiences.
We are seeking a Call Center Director of Operations with a strategic mindset to lead our team.
What We Offer:
We offer a competitive salary package, an inclusive work environment, and many opportunities for personal and professional development.
Please note that only those applicants selected for interviews will be contacted.
We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability status.
This role requires the Director of Operations to work from our office 3 days a week in Butler, New Jersey.
The role also requires the Director of Operation to be available occasionally for night shifts as needed.
The call center operates in a 24/7 environment.
Job Type:
Full-time Pay:
$110,000.
00 - $130,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
Hybrid remote in Butler, NJ 07405.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
